Privacy Policy

1. What this covers

This policy explains what information RAW Technology Limited collects when you buy or use a Wi-Fi voucher on our network, why we collect it, and who we share it with. It applies to the captive purchase portal, voucher lookup, and support pages - not to the separate admin/agent dashboards, which are covered by our internal staff and agent agreements.

2. Information we collect

• Phone number, and name if you give one. Used to identify your purchase history, deliver your voucher code by SMS, and respond if you contact support.
• Payment information. The amount, payment method (MTN Mobile Money, Airtel Money, or Pesapal), and the transaction reference the payment provider gives us. We do not receive or store your mobile money PIN or full card number - those stay with the payment provider.
• Network and session data. When you connect, our RADIUS system records your device's IP and MAC address, which router/node you connected through, when the session started and ended, and how much data you used. This is standard for operating a metered hotspot and is tied to your voucher, not directly to your name.
• SMS delivery records. The phone number, message content, and delivery status of any SMS we send you (your voucher code, an expiry reminder, or a payout/support notice), sent via our SMS provider, DMARK Mobile.
• Support tickets. If you contact us, we keep the subject, message, your phone number, and any image or PDF you attach, so we can respond and keep a record of the conversation.
• Agent payout account details. For agents in our revenue-sharing program, we record the MTN and/or Airtel phone number and/or bank account (account number, account holder name, bank name) their revenue share is paid out to. These come directly from a signed paper KYC form and are entered into the system by our staff, not typed by the agent.

3. How we use it

We use this information to: process your payment and issue your voucher; authenticate your device on the network for the voucher's duration; send you your code and any service SMS; calculate data usage against your package's limits; respond to support requests; and detect abuse or fraud (for example, a voucher being shared far beyond one device's normal use).

4. Who we share it with

We share the minimum needed with:

• MTN Mobile Money, Airtel Money, and Pesapal - to process your payment.
• DMARK Mobile - to deliver SMS messages to your phone.
• The agent hosting the node you connected through - agents can see aggregate sales and usage figures for their own location (how many vouchers, how much revenue, how much data), not your individual browsing activity or full phone number beyond what's needed to support you.
• An agent's own bank, for card/bank payouts - to complete the transfer of their revenue share to the account they've provided us via a paper KYC form.

We don't sell your information, and we don't share it with anyone else except where required by law or to protect the security of the network.

5. How long we keep it

We keep purchase, session, and support records for as long as needed to run the service, resolve disputes, and meet our own accounting and legal obligations. If you'd like a record deleted and it isn't needed for those purposes, contact us (Section 7) and we'll act on that request.

6. Your choices

You can look up your own purchase history and voucher status at any time via "My purchases" and "Look up a code" on the purchase page, without needing an account or password. If you have questions about what we hold about you, or want something corrected or removed, contact us using the details below.

7. Contact us

For any privacy question or request, use Contact Us and mention that it's a privacy request - we'll route it appropriately.

8. Changes to this policy

We may update this policy as the service changes. Material changes will be reflected here with an updated "Last updated" date above.